Terms of Service

Effective Date:** June 19, 2026
Last Updated: July 4, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Thalos Inc, a company doing business as Dallesk ("Thalos," "Dallesk," "we," "us," or "our"), governing your access to and use of the Dallesk website, platform, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding contract to use the Services. If you are using the Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

2. Services Description

Dallesk provides done-for-you marketing automation and CRM services for businesses across a wide range of industries. We build, configure, and fully manage an automated digital infrastructure on your behalf — including CRM setup, communication workflows, pipelines, campaigns, and reporting — all delivered under your brand. You do not access, log into, or manage any underlying platform directly; Dallesk handles all technical setup, maintenance, and ongoing optimization as part of the Services. All customer-facing communications (SMS, email, phone, and AI voice) are sent through phone numbers, email addresses, and sender identities associated with your business, so your customers always interact with your brand.

The Services may include any combination of the following capabilities, as specified in your service agreement or order form:

2.1 Inbound Lead Capture. Automated responses to inbound inquiries across channels, including: missed-call text-back (automated SMS reply when an inbound call goes unanswered); web chat and SMS chat widgets; integration with lead generation sources such as Facebook and Instagram lead ads, Google Business Profile, and website contact forms; and inbound call tracking and routing.

2.2 Lead Nurture and Follow-Up. Multi-touch automated follow-up sequences delivered via SMS and email; quote and estimate follow-up sequences; long-term drip campaigns for unconverted leads; ringless voicemail drops; and conditional workflow logic that adapts messaging based on contact behavior (e.g., stopping automatically when a lead replies or books an appointment).

2.3 Appointment and Booking Management. Online appointment booking and calendar management; automated appointment confirmation messages; pre-appointment reminders at customizable intervals; no-show recovery sequences; and rescheduling automations.

2.4 Customer Retention and Reactivation. Database reactivation campaigns targeting lapsed or inactive contacts, segmented by time since last interaction; win-back sequences for churned customers; seasonal, time-based, or milestone-triggered outreach (such as service anniversaries or maintenance intervals); birthday and special occasion messages; and loyalty and referral follow-up automations.

2.5 Reputation Management. Automated review request messages sent after a completed appointment or transaction; multi-step review request sequences for non-respondents; alerts for new reviews received; and automated or templated review response workflows targeting platforms such as Google and Facebook.

2.6 Sales Pipeline and CRM Management. Visual CRM pipelines tracking contacts through custom stages; opportunity and deal management; automated stage-movement triggers based on contact actions; quote, proposal, and payment follow-up automations; and invoice reminder sequences.

2.7 AI-Powered Features. An AI voice agent that answers inbound calls, captures caller information, and books appointments — available around the clock; an AI chat agent deployed on your website, SMS channel, or social media to respond to inquiries and qualify leads; and AI-assisted conversation summaries and contact notes. By enabling any AI voice or chat feature, you authorize Dallesk to deploy that agent under your business identity. You are responsible for ensuring that any disclosures required by applicable law regarding automated or AI-generated interactions (including, where applicable, state call-recording consent laws) are made to your customers. We do not guarantee that AI features will handle every scenario correctly, and you should review their performance regularly.

2.8 Outbound Campaigns and Broadcasts. Email and SMS broadcast campaigns to your contact database; segmented outreach based on contact attributes, behavior, or recency; and promotional, seasonal, and event-based campaign execution.

2.9 Social Media and Content Management. Scheduled social media posting across connected platforms; content calendar management; and automated posting workflows.

2.10 Reporting and Analytics. Automated performance reports delivered on a scheduled basis; dashboard visibility into key metrics such as leads captured, appointments booked, no-shows avoided, reviews generated, and campaign results; and periodic strategy review calls (where included in your service agreement) to assess performance and optimize workflows.

2.11 Integrations and Custom Workflows. Integration with third-party tools and platforms via API or webhook connections; and custom multi-step automation workflows tailored to your specific business processes.

2.12 Platform Dependency. The Services are delivered using underlying third-party software infrastructure. Dallesk manages this infrastructure entirely on your behalf, and you have no direct access to or obligation to maintain it. Disruptions, changes, or outages caused by third-party platform providers that are outside our reasonable control may affect the delivery of your automations, and Thalos shall not be liable for such disruptions.

2.13 Service Modifications. We reserve the right to introduce, modify, replace, or discontinue any feature or capability at any time. We will provide reasonable notice of material changes. New offerings made available in the future will be subject to these Terms unless a separate agreement is executed.

3. Account Registration and Security

3.1 Registration. You must create an account to access the Services. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

3.2 Credentials. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect unauthorized access to your account.

3.3 One Account per Entity. You may not create multiple accounts to circumvent limits, restrictions, or suspensions.

4. Customer Data and Client Contact Lists

4.1 Your Data is Yours. All data you upload, submit, or that is automatically captured by the Services on your behalf — including client contact lists, inbound lead data (such as phone numbers from missed calls, web chat conversations, and messages received through connected channels like Google Business Profile, Facebook, and Instagram), campaign content, and business information (collectively, "Customer Data") — remains your property. You grant Thalos a limited, non-exclusive license to process Customer Data solely to provide the Services to you.

4.2 Customer Data Restrictions. The following restrictions apply to all Customer Data, whether uploaded by you or automatically captured by the Services:

We will use your Customer Data only to execute the specific automations and campaigns you have authorized.
We will never sell, rent, lease, share, or trade your Customer Data to any third party for their independent use.
We will never use your customers' contact information to market our own services or those of any third party to your customers.
Your Customer Data is logically isolated to your account and will not be combined with data from other Dallesk customers.

4.3 Your Responsibility for Communications. You represent and warrant that:

Uploaded contact lists and outbound campaigns: You have obtained all necessary consents, permissions, and authorizations from individuals on your contact list to contact them via the channels used in your campaign (email, SMS, or otherwise). Your use of the contact list and campaign content complies with all applicable laws, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and any other applicable federal or state laws governing electronic communications. The contact list does not include individuals who have previously opted out of, unsubscribed from, or otherwise requested to stop receiving communications from you.
Automatically captured inbound contacts: When the Services send an automated response to an inbound contact (such as a text-back to a missed caller or a reply to an inbound message), that initial response is sent in direct reply to the contact's own inbound action. However, if you subsequently send that contact additional marketing messages, add them to outbound campaigns, or otherwise initiate further communication beyond the initial automated reply, you are responsible for ensuring you have the consent required under applicable law, including the TCPA, before doing so.

4.4 Data Deletion. Upon termination of your account or upon your written request, we will delete or de-identify your Customer Data within a reasonable period, except where retention is required by law or for legitimate dispute resolution purposes.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

Upload or send content that is unlawful, harassing, defamatory, obscene, fraudulent, or otherwise objectionable.
Use the Services to send spam, unsolicited bulk messages, or communications that violate applicable anti-spam laws.
Upload contact lists obtained through scraping, purchase, or any means other than your own direct business relationships with the contacts.
Misrepresent your identity or affiliation in campaign communications.
Attempt to gain unauthorized access to any part of the Services or to other users' accounts.
Reverse engineer, decompile, or disassemble any part of the Services.
Use the Services to transmit malware, viruses, or other harmful code.
Violate any applicable law or regulation.

We reserve the right to suspend or terminate accounts that violate this Section without prior notice.

6. Fees and Payment

6.1 Pricing. Access to the Services may be subject to fees as set forth on our pricing page or in a separate order form or agreement. All fees are stated in U.S. dollars unless otherwise specified.

6.2 Billing. By providing payment information, you authorize us to charge the applicable fees to your payment method on the schedule agreed upon at the time of purchase (monthly, annually, or per project).

6.3 Taxes. Fees are exclusive of applicable taxes. You are responsible for paying any applicable sales, use, or similar taxes imposed on your purchase.

6.4 Late Payment. If any payment is not received when due, we reserve the right to suspend your access to the Services until the outstanding balance is paid.

6.5 Refunds. Fees are generally non-refundable except as required by law or as expressly stated in a separate written agreement. If you believe you were charged in error, contact us within 30 days of the charge.

6.6 Price Changes. We may change our fees at any time. We will provide at least 30 days' notice of any price increase via email or in-platform notification.

7. Intellectual Property

7.1 Our IP. The Services, including the platform, software, designs, trademarks, logos, and all related intellectual property, are owned by Thalos Inc and protected by U.S. and international intellectual property laws. Nothing in these Terms grants you any ownership interest in our intellectual property.

7.2 License to Use. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your account.

7.3 Feedback. If you provide us with suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without compensation or attribution to you.

8. Third-Party Services and Integrations

The Services may integrate with or link to third-party services (such as email providers, SMS gateways, or CRM platforms). Your use of those third-party services is governed by their respective terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Privacy

Our collection and use of personal information is governed by our [Privacy Policy], which is incorporated into these Terms by reference. By using the Services, you acknowledge and agree to the Privacy Policy.

10. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is disclosed in connection with the Services and that is reasonably understood to be confidential ("Confidential Information"). Neither party will disclose the other's Confidential Information to any third party without prior written consent, except as required by law. This obligation survives termination of these Terms for a period of three (3) years.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THALOS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT WILL THALOS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO THALOS IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Thalos Inc and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Customer Data or client contact lists; (c) your violation of these Terms; (d) your violation of any applicable law or third-party rights, including any anti-spam, privacy, or consumer protection law; or (e) any campaign content you create or authorize through the Services.

14. Term and Termination

14.1 Term. These Terms are effective when you create an account and continue until terminated by either party.

14.2 Termination by You. You may terminate your account at any time by contacting us or using the account cancellation option in your account settings.

14.3 Termination by Us. We may suspend or terminate your account immediately if you violate these Terms, fail to pay applicable fees, or if we are required to do so by law. We may also terminate accounts with 30 days' notice for any other reason.

14.4 Effect of Termination. Upon termination, your license to use the Services ends immediately. Sections 4.4, 7, 10, 11, 12, 13, 15, and 16 survive termination.

15. Dispute Resolution and Governing Law

15.1 Governing Law. These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law principles.

15.2 Informal Resolution. Before initiating any formal dispute proceeding, you agree to contact us at [email protected]and attempt to resolve the dispute informally for at least 30 days.

15.3 Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. The arbitration shall take place in San Diego, California. You and Thalos each waive the right to a jury trial and to participate in a class action lawsuit or class-wide arbitration.

15.4 Exceptions. Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm. Claims related to intellectual property rights may be brought in court.

16. General Provisions

16.1 Entire Agreement. These Terms, together with the Privacy Policy and any order forms or agreements separately executed by the parties, constitute the entire agreement between you and Thalos regarding the Services and supersede all prior agreements.

16.2 Amendments. We may update these Terms from time to time. We will notify you of material changes via email or in-platform notice at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

16.3 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

16.4 No Waiver. Our failure to enforce any right or provision of these Terms will not be construed as a waiver of that right or provision.

16.5 Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.6 Force Majeure. Neither party will be liable for any failure or delay in performance due to causes beyond their reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

16.7 Notices. Legal notices to Thalos must be sent in writing to the address below. We may send notices to you via the email address associated with your account.